Cancellation Policy

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We reserve the right to cancel or postpone a session at any time. As we work with energy sometimes external factors or our own health or personal vibration may be impacted in such a way that we would feel unable to provide healing at that time.  As we always strive to give clients a high quality service and powerful experience in that instance we would prefer to cancel rather than proceed with a session.  If this occurs we would offer the client a choice of a refund or rescheduling their appointment.

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In the event of the need to cancel your appointment a minimum of 48 hours notice is required except in the event of exceptional circumstances such as an emergency or serious illness.  We will then offer to reschedule your appointment to a later date or give you a refund (refund only available if at least 48 hours notices is given).  In the event of a refund being required for appointments that are cancelled by the client a charge of 15% of the original purchase price of the booked session will be retained to cover the costs and administration time incurred as a result of the booking. 

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If you are not available for your booked appointment without giving us sufficient notice or informing us then the purchase price will be retained for payment of the booked therapist's time.